Job Title:

B2B Sales Operations manager

Job Description

Responsible for client relationship management, client retention, team performance and development, business execution, process strategy, drive the generation of revenue and business growth by leading a team of sales management assigned to different client partnerships. Accountable for driving team performance and the successful delivery of our solutions: Inside Sales, Customer Success, Revenue Retention, Sales Enablement and Channel Management. Possess extensive experience driving successful, solution oriented client engagement, delivering exceptional client service and driving high client retention. Leads a highly complex portfolio, with high variability in client needs, geography, and client complexity. Accountable for defining and executing growth and retention strategies; conducting periodic performance and business reviews; setting and managing customer expectations, and ensuring we are delivering against client business cases. Responsible for professional development of their team, including coaching, training, and continuous performance evaluation. Expected to have P&L ownership with responsibility for expansion of global engagements.

Essential Functions - Duties and Responsibilities:

• Lead, develop, and motivate management team to achieve specific business targets and meet assigned performance targets weekly/ monthly/ quarterly, ensuring high customer satisfaction
• Ensure team alignment to achieve operating plan targets, sales targets, and customer performance targets (CVA)
• Full ownership and management of account portfolio profit and loss (P&L) to hit gross margin targets
• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities

• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories
• Stay current on developments in client products/services and within the market and ensure the team is up to date with the latest trends and market direction
• Act as a point of escalation for the client and respond in a timely manner to any issues raised
• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client with alignment on CVAs
• Create and deliver quarterly business reviews at regional/ global level and participate in global business reviews conducted by the Account Manager
• Work closely with stakeholders on reporting, forecasting, and pacing
• Prepare internal and external communication regarding expansion opportunities and progress to achieving sales goals, business insights and benchmarking
• Work across the larger organization to successfully launch and manage client-specific programs
• Create an environment that encourages expansion by making our value visible
• Ensure high level of professionalism during all interactions with team and client
• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
• Collaborate with cross functional teams to identify opportunities to optimize sales processes, systems and achieve a superior customer experience
• Participate in client sales meetings, channel conferences and other events that support further development of the client partnership
• Update client information in Salesforce and other repositories
• Represent the Global Sales Delivery Leadership organization in internal meetings
• Support global client engagement to ensure customer satisfaction and growth objectives are met
• Ability to manage deviations from client contract(s) and scope change, including consultative evaluation and support

Required knowledge / skills / experience:

• 5 years of proven work experience in a sales leadership role (or similar) with 3+ years of experience in B2B customer facing roles for national accounts with both services and support
• Extensive experience driving successful, solution-oriented client engagement; handling difficult internal and external business challenges; and delivering exceptional client service that results in high client retention
• Proven success at building and maintaining internal and external stakeholder relationships
• Advanced people management, leadership, and coaching skills with superb record of developing and retaining high potential employees
• Advanced listening and problem-solving skills
• Advanced communication skills (verbal, written), both internally and externally
 

Location:

CZE Prague - Vyskocilova 1481/4 (9th floor)

Language Requirements:

Time Type:

Full time

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