Popis zaměstnání
*Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate.
Are you ready to take the next step in your career and to achieve your next challenge?
If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!
If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!
At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!
Tasks and Responsibilities:
- Independent analysis of our new customers' requirements regarding our HR software
- Structured support of Personio implementations through e-mails, telephone calls, and web demos
- Ensuring customer satisfaction through competent advice on HR processes in Personio
- Validation, preparation, and assistance with importing customer data
- Involvement in the creation of training materials, eg help center articles or webinars
- Continuous optimization of our processes, eg through the automation of individuals
- work steps
What you need to succeed:
- You have at least 6 months call center experience in the B2B Software environment, ideally in Customer Success, Account Management, or any other customer-facing role
- You are passionate about digital transformation in HR
- You think in solutions, not problems, always putting the customer first
- You work autonomously and reliably
- You enjoy working data-driven and you feel very comfortable using MS-Office, especially Excel
- You are a strong communicator with very good written and spoken German and English at a level that allows you to be trained in and communicate internally in English
- Tools like Zendesk, Gainsight, and Jira already sound familiar to you
In return, we will give you:
- Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
Does it sound like the perfect job for you? Apply now!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and the country's largest employer in the CX (Customer Experience) industry with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our client's procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
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